Forward Benefits
Privacy Policy
Last updated: July 31, 2026
This Privacy Policy explains how Forward Benefits (a division of Bridge Forward / Ready App, Inc.) collects, uses, and shares information when you use this website or request a Benefits Check. Forward Benefits is not an insurance company; we connect drivers with licensed advisors. By using this site, you agree to this Policy.
Information we collect
When you complete a Benefits Check, we collect the information you provide: your first name, mobile phone number, ZIP code, your general coverage interest (for example, doctor visits, dental and vision, or accidents on the road), your preferred time to be contacted, and, if you choose to give it, your email address. We automatically collect limited technical information such as your IP address, the page URL you submitted from, the date and time, and basic device or browser details. We do not ask for or collect health status, medical history, or any protected health information.
How we use your information
We use your information to connect you with a licensed advisor from The Trusted Consultants who can answer your questions and help you enroll; to contact you by phone, text, or email about supplemental benefits, when you have consented; to operate, secure, and improve this website; and to keep records required by law, including records of the consent you provided (the consent text, the page URL, your IP address, and a timestamp), which we retain for at least four years.
How we share your information
To provide the service you request, we share the information you submit with The Trusted Consultants (the licensed advisors who contact and enroll you), and, as part of enrollment, with PIOPAC Fidelity Insurance (the licensed Third-Party Administrator) and Aflac (the underwriting carrier). We also use trusted service providers — such as our customer-relationship and messaging platforms — that process data on our behalf under contract and are not permitted to use it for their own purposes. We do not sell your personal information for money.
Text messages and calls
If you opt in, The Trusted Consultants may call and text you about supplemental benefits, including through automated systems, between 8am and 9pm your local time. Message and data rates may apply and message frequency varies. Your consent is not a condition of requesting information or receiving services. You can revoke consent anytime by replying STOP to any text or calling (866) 915-5499.
Your California privacy rights (CCPA/CPRA)
If you are a California resident, you have the right to know what personal information we collect, use, and share; the right to request deletion of your personal information; the right to correct inaccurate personal information; and the right to opt out of any sale or sharing of your personal information. The categories of personal information we collect are identifiers (name, phone, email, IP address) and your general coverage interest. We share these categories with The Trusted Consultants, PIOPAC Fidelity, Aflac, and our service providers, as described above. We will not discriminate against you for exercising your rights.
Do Not Sell or Share My Information
We do not sell your personal information for money. To the extent any sharing of your information for cross-context behavioral advertising is considered a “sale” or “share” under California law, you may opt out. To exercise this right, or any of your privacy rights, email privacy@forwardbenefits.com or call (866) 915-5499 and reference “Do Not Sell or Share.”
Data retention & security
We retain the information you submit and the record of your consent for as long as needed to provide the service and to meet legal and regulatory recordkeeping requirements, which for advertising and consent records is at least four years. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission or storage is completely secure.
Children’s privacy
This website is intended for adults. We do not knowingly collect personal information from anyone under 18.
Changes & contact
We may update this Policy from time to time; the “Last updated” date reflects the latest version. For any privacy question or request, email privacy@forwardbenefits.com or call (866) 915-5499.
The supplemental insurance products described here provide limited benefits for specific covered events such as accidents, critical illness, or accidental death. These products are not comprehensive health insurance and do not cover most routine health care costs.